Fusion CX IPO
Fusion CX LtdMainboard
This IPO opens on 14 Oct 2026.
- Open date
- 14 Oct 2026
- Close date
- 16 Oct 2026
- Min. Investment
- ₹14,739
- Lot Size
- -
- Fresh Issue
- ₹500.00 Cr
- Price Range
- -
- Face Value
- -
- IPO Document
- DRHP - PDF(opens in a new tab)
Subscription rate
- Qualified Institutional Buyers0.00x
- Non-Institutional Investors0.00x
- Retail-Individual Investors0.00x
- Total0.00x
Schedule
- Current step: IPO open date14 Oct 2026
- Upcoming: IPO close date16 Oct 2026
- Upcoming: Allotment date19 Oct 2026
- Upcoming: Funds unblock or debit21 Oct 2026
- Upcoming: Tentative listing date22 Oct 2026
About
Promoter shareholding in Fusion CX Ltd, before and after the issue.
| Promoter | Pre-issue shares | Pre-issue % | Post-issue shares | Post-issue % |
|---|---|---|---|---|
| P N S Business Private Limited | 6,42,89,000 | 49.44% | 6,07,94,190 | 42.11% |
| Rasish Consultants Private Lim | 6,08,15,800 | 46.77% | 5,73,20,990 | 39.71% |
Financials of Fusion CX IPO
| Key Performance Indicators | Mar 2024 | Mar 2025 | Mar 2026 |
|---|---|---|---|
| Operating Revenue | - | - | - |
| Other Income | - | - | - |
| Total Income | 991.32 | 1329.30 | 1818.14 |
| Total Expenses | 984.85 | 1274.29 | 1662.53 |
| Profit Before Tax | - | - | - |
| Total Profit | 36.26 | 75.42 | 168.82 |
Fusion CX IPO Strengths & Risks
- Global delivery network across 13 countries with 40 scalable delivery centres providing 24x7 multichannel support.
- Continuous focus on strategic R&D investments to develop in-house, AI-driven solutions focused on CX transformation.
- Proven track record of inorganic growth and integration adding capabilities and driving financial growth.
- Diversified operations with domain expertise across multiple industries with long standing customer relationships.
- Diverse Board, experienced promoters and management team with domain expertise supported by skilled employees.
- Risks Relating to the Business: There are outstanding legal proceedings involving the Company, Subsidiaries and Directors. Any adverse outcome in such proceedings may adversely affect its reputation, business, results of operations, profitability and margins, cash flows and financial condition.
- Risks Relating to the Business: A significant portion of the company's business is attributable to top 10 customers that have contributed 49.84%, 52.17%, 45.30% and 41.04% to the revenue from operations for the three month period ended June 30, 2026, Fiscals 2026, 2025 and 2024, respectively. Any deterioration in the financial condition of the company's top customers or the loss of such customers may have an adverse impact on its business.
- Risks Relating to the Business: If the company's information security measures are compromised, damaged or interrupted by cyber attacks, breaches, computer viruses or other security problems, its business, reputation and financial condition could be adversely affected.
- Risks Relating to the Business: 90.06%, 88.71%, 80.59% and 76.22% of the company's revenue from operations for the three month period ended June 30, 2026, Fiscals 2026, 2025 and 2024, respectively is derived from customers based outside India with a higher dependence on revenue from operations from North America. The company's international operations expose it to complex management, legal, tax and economic risks, and exchange rate fluctuations, which could adversely affect the company's business, financial condition and results of operations.
- Risks Relating to the Business: Any failures to protect its in-house developed technologies or information or the company's intellectual property rights may have an adverse effect on its business, financial condition, and results of operations.
- Risks Relating to the Business: The company operations are dependent on its ability to attract and retain skilled employees as well as Key Managerial Personnel and Senior Managerial Personnel and any inability on the company's part to do so, could adversely affect its business, results of operations and financial condition.
- Risks Relating to the Business: The logo used by the Company is not registered under the Trade Marks Act, 1999. Failures to protect its intellectual property rights may adversely affect the company's competitive business position, financial condition and profitability.
- Risks Relating to the Business: Goodwill and other intangible assets are the company's largest assets. Any impairment to its goodwill or other intangible assets may adversely affect the company's reputation and financial condition.
- Risks Relating to the Business: Foreign exchange-related risk could adversely affect its business. Additionally, the company does not have any hedging arrangements.
- Risks Relating to the Business: If the company is unable to fully realize the anticipated benefits of acquisitions or experience delays or other problems in implementing its strategy of expanding through acquisitions, the company's growth, business, results of operations and prospects may be adversely affected.
- Risks Relating to the Business: The company operates in a highly competitive industry and may be unable to compete successfully against existing or new competitors, particularly in the unorganized segment.
- Risks Relating to the Business: The company's revenue from operations is dependent on the telecom and other utilities, HTT and other sectors, and any adverse macroeconomic developments affecting these sectors could materially impact its business and financial performance.
- Risks Relating to the Business: The company is subject to data protection and related laws that govern the collection, use, storage, and disclosure of personal, sensitive, and health information. Non-compliance with such laws may result in liabilities, penalties, and reputational harm.
- Risks Relating to the Business: The company's business could be adversely affected if its cannot keep pace with technological changes and sufficiently invest in technology, or if the company's services are rendered non-competitive or obsolete by technological developments. Further, the company intends to utilise Rs.611.46 million from its Net Proceeds towards investment in the company's step-down subsidiaries for upgrading technology solutions. Its cannot assure you if such investments will yield intended results and meaningfully contribute to the company's growth or profitability.
- Risks Relating to the Business: The company's Employee expense was 67.53%, 65.62%, 65.83% and 68.82% of its revenue from operations for the three month period ended June 30, 2026, Fiscal 2026, 2025 and 2024, respectively. If the company is unable to manage the expenses of the company's Employees it may adversely affect the company's business, financial condition and results of operations. Further, due to a widespread employee base, the company is subject to the risk of employee claims and complaints.
- Risks Relating to the Business: Client contracts are generally of a short duration and certain contracts contain termination provisions with limited or no notice or penalty, which could have an adverse impact on the company's business.
- Risks Relating to the Business: Issues related to the development and uses of artificial intelligence ("AI"), including generative AI ("Gen AI") could lead to changes in the company's customers operations, give rise to legal and/or regulatory action, damage its reputation or otherwise materially harm the company's business.
- Risks Relating to the Business: The company's ability to invest in foreign subsidiaries or joint ventures is constrained by applicable restrictions under Indian overseas investment laws as well as laws of the relevant international jurisdictions, which could adversely affect the company's business prospects and international growth strategy.
- Risks Relating to the Business: The company has indebtedness which requires significant cash flows to service and limits the company's ability to operates freely. Any breach of terms under its financing arrangements or the company's inability to meet its obligations, including financial and other covenants under the company's debt financing arrangements could adversely affect its business and financial condition.
- Risks Relating to the Business: The company's Statutory Auditors have included certain observations in the auditor's reports on its Restated Consolidated Financial Statements, including under the Companies (Auditor's Report) Order, 2020 which may expose it to regulatory scrutiny, operational challenges and potential liabilities.
- Risks Relating to the Business: Anti-outsourcing legislation or a reduction in the outsourcing budgets of the company's existing and prospective customers could adversely affect its pricing and volume of work and have an overall negative impact on the company's business, financial condition and results of operations.
- Risks Relating to the Business: The company is exposed to counterparty credit risk and any delay in receiving payments or non-receipt of payments may adversely impact its financial condition, cash flows and results of operations.
- Risks Relating to the Business: The company proposes to utilize a portion of the Net Proceeds to undertake acquisitions for which targets have not been identified. Net Proceeds to be utilized towards inorganic growth initiatives may be insufficient for the cost of its proposed inorganic growth through unidentified acquisitions and the deployment of Net Proceeds towards the company's inorganic growth initiatives may not take place within the period currently intended, and may be reduced or delayed.
- Risks Relating to the Business: The company has had instance of delays in payments of statutory dues by the Company. Any delays in payment of statutory dues may attract financial penalties from the respective government authorities and in turn may have an adverse impact on the company's financial condition and cash flows.
- Risks Relating to the Business: All of the company's delivery centres are located on leased premises and failures to renew, any revocation or adverse changes in the terms of its leases may have an adverse effect on the company's business, results of operations and financial condition. Further, its Registered and Corporate Office has been sub-leased from Window Technologies Private Limited, a member of the company's Promoter Group.
- Risks Relating to the Business: If the company is unable to develop or innovate its service offerings to address emerging business demands and technological trends, it may adversely impact the company's business and future growth. In addition, its investment costs incurred in developing the company's software products and platforms may not yield the intended results and could adversely impact its results of operations.
- Risks Relating to the Business: The company's Promoter, Chairman, Managing Director and Chief Executive Officer, Pankaj Dhanuka, has personal circumstances relating to his marital relationships.
- Risks Relating to the Business: The company's Promoters have provided personal guarantees to certain loan facilities availed by the company, which if revoked may requires alternative arrangements guarantees, repayments of amounts due or termination of the facilities.
- Risks Relating to the Business: The company's past performance may not be indicative of its future performance. Any inability to effectively manage the company's growth and expansion may have a material adverse effect on its business prospects and future financial performance.
- Risks Relating to the Business: The Pro Forma Financial Information included in this Red Herring Prospectus is presented for illustrative purposes only and may not accurately reflect the company's future financial condition, financial position and results of operations.
- Risks Relating to the Business: The company's inability to obtain, renew or maintain its statutory and regulatory permits, certificates and approvals required to operates the company's business may have an adverse effect on its business, financial condition and results of operations.
- Risks Relating to the Business: The company track certain operational metrics and non-GAAP measures for its operations. Certain operational metrics are subject to inherent challenges in measurement and any real or perceived inaccuracies in such metrics may adversely affect the company's business and reputation.
- Risks Relating to the Business: The company's Chairman and Managing Director, Chief Executive Officer, Pankaj Dhanuka, was disqualified from being a director in the past.
- Risks Relating to the Business: The company has certain contingent liabilities which, if materialized, may adversely affect the company's financial condition.
- Risks Relating to the Business: Any variation in the utilization of the Net Proceeds would be subject to certain compliance requirements, including prior shareholders approval.
- Risks Relating to the Business: The company's inability to protect and further strengthen and enhance its brand and business reputation could adversely affect the company's business prospects and financial performance.
- Risks Relating to the Business: If the company fails to maintain an effective system of internal controls, its may not be able to successfully manage or accurately report the company's financial risk. Employee misconduct or such failures of its internal processes or procedures could harm the company by impairing its ability to attract and retain customers and subject the company to significant legal liability and reputational harm.
- Risks Relating to the Business: The company has provided an unsecured loan to one of its Promoters, Rasish Consultants Private Limited, and any inability to recover such amounts could adversely affect the company's financial condition, cash flows and results of operations.
- Risks Relating to the Business: This Red Herring Prospectus contains information from third-party industry sources, being Everest Report, which have been exclusively commissioned and paid for by the Company solely for the purposes of the Offer.
- Risks Relating to the Business: Contracts under the company's fixed-fee or transaction-based pricing model may become unprofitable if its costs increase over time and the company is unable to revise its pricing.
- Risks Relating to the Business: The company's insurance coverage may be inadequate, which could have an adverse effect on its financial condition and results of operations.
- Risks Relating to the Business: The company has entered into related party transactions in the past and may continue to do so in the future. The terms of these related party transactions, while at arm's length, may be unfavourable to the company.
- Risks Relating to the Business: The company incorporate third-party open source software in connection with its development of technology platforms and tools and the company failures to comply with the terms of the underlying open source software licenses could adversely affect the company's ability to offer its products and services, impact the company's customers and create potential liability on the company.
- Risks Relating to the Business: The company's Promoters will continue to retain a significant shareholding in the Company after the Offer, which will allow them to exercise influence over the company. Any substantial change in its Promoters shareholding may have an impact on the trading price of the company's Equity Shares which could have an adverse effect on its business, financial condition, results of operations and cash flows.
- Risks Relating to the Business: The company is subject to contractual restrictions, including non-compete and non-solicitation clauses, which may limit its ability to conduct business and affect the company's competitiveness.
- Risks Relating to the Business: The company sales cycle is unpredictable and may be prolonged, which could adversely affect its revenue visibility, cash flows, and results of operations.
- Risks Relating to the Business: Any large scale consolidation of players in the CX industry could adversely impact operating margins.
- Risks Relating to the Business: Any downgrade of the company's credit ratings could restrict its ability to raise capital on favourable terms in the future, potentially increasing the company's borrowing costs and affecting its growth strategy.
- Risks Relating to the Business: Majority of the company's Directors, including Independent Directors, have not been directors on the boards of listed companies and may lack adequate experience to address complexities associated with listed companies which could have an adverse impact on the company's business and operations.
- Risks Relating to the Business: The requirements of being a publicly listed company may strain its resources.
- Risks Relating to the Business: The company's ability to pay dividends in the future will depends on its earnings, financial condition, working capital requirements, capital expenditures and restrictive covenants of the company's financing arrangements.
- Risks Relating to the Business: The company will not receive any proceeds from the Offer for Sale. The Promoter Selling Shareholders will receive the Net Proceeds from the Offer for Sale.
- Risks Relating to the Business: Investors may not be able to sell the Equity Shares into the United States or to U.S. Persons.
