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Unit No. 301B, 3rd Floor,
COMPLAINT REDRESSAL ESCALATION MATRIX (Broking)
In case, concerns not addressed, you may escalate it to the subsequent Level as per the below matrix. Please quote your Email Interaction No. while raising your complaint to the subsequent level.
| Escalation Level | Details of | Contact Person | Address | Contact No | Email id | Working Hours |
|---|---|---|---|---|---|---|
| Level 1 | Customer Experience | Esther Roji/Madhuri Mondkar | 03rd Floor, A Wing, Kaledonia Building, Sahar Road, Andheri (E), Mumbai - 400069 | 022 45395993 022 45395963 | connect@incredmoney.com | All Trading Days 09.00 am to 05.00 pm |
| Level 2 | Head of Customer Experience | Priyansh Saxena | 03rd Floor, A Wing, Kaledonia Building, Sahar Road, Andheri (E), Mumbai - 400069 | 9004854685 | priyansh.saxena@incredmoney.com | All Trading Days 09.00 am to 05.00 pm |
| Level 3 | Compliance Officer | Brijmohan Bohra | 03rd Floor, A Wing, Kaledonia Building, Sahar Road, Andheri (E), Mumbai - 400069 | 022-6904 1538 | compliance@incredmoney.com | All Trading Days 09.00 am to 05.00 pm |
| Level 4 | Business Head | Vijay Kuppa | 03rd Floor, A Wing, Kaledonia Building, Sahar Road, Andheri (E), Mumbai - 400069 | 9819492358 | vijay.kuppa@incredmoney.com | All Trading Days 09.00 am to 05.00 pm |
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
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Disclaimer
Investments in debt securities/municipal debt securities/securitised debt instruments are subject to risks including delay and/or default in payment. Read all the offer related documents carefully. The information contained herein is only to enable the Investor (or Lender) to make an informed decision. Any decision taken by the investor on the basis of this information is the sole responsibility of the Investor (Lender) and InCred Money is not liable. InCred Money has partnered with a third party platform regarding investments in various alternate investment opportunities. InCred Money will not be responsible for the full or partial loss of the principal and/or interest of the investor’s investment. InCred Money is only an intermediary introducing these third party services and is not responsible for any agreement you sign with the third party.
Fixed Deposits are offered by Banks/NBFCs and are regulated by the Reserve Bank of India. Alpha Fintech Private Limited, under the brand name of InCred Money, is acting in the capacity of Sub Agent/Referral Partner for distribution of Fixed Deposits of Banks and NBFCs. The funds transferred by the customer for the Fixed Deposits are directly credited to the regulated entity offering the Fixed Deposit product. Fixed Deposits are offered to Resident Indians above the age of 18 who have a PAN & an Aadhaar. Interest rates are subject to change. *T&C apply.
InCred Money has been launched with the acquisition of Orowealth, one of the leading retail-focused digital investment platform. The acquisition brings AuM of INR 1,000+ Cr along with a robust technology platform and an experienced team to InCred Money. The InCred Money platform will span both B2C and B2B2C verticals, providing a comprehensive suite of investment products and services.
Oro Financial Consultants Pvt Ltd is the Stock broker entity operating in cash and debt segment having SEBI registration number: INZ000312534, Registered as an Online Bond Platform Provider in BSE.
